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Terms & Conditions

Effective Date: October 12, 2025
Entity: LLMQL Inc., a Delaware corporation (“Factal,” “we,” “our,” or “us”)
Product: Factal for Salesforce (“the Service”)
 

1. Overview

Factal is a Salesforce plugin that allows users to query their Salesforce data using natural language. By installing or using the Service, you (“the User”) agree to these Terms of Service.

If you do not agree, do not install or use Factal.
 

2. Use of Service

Factal analyzes your Salesforce data model and generates queries based on your natural language input. The Service runs inside your Salesforce environment and requires no manual setup.

You may use Factal only for lawful purposes and in accordance with Salesforce’s own terms. You agree not to:

  • Attempt to reverse engineer, copy, or modify the Service’s code or design.

  • Use the Service to process or distribute unlawful or unauthorized content.

  • Interfere with or damage the operation of the Service or Salesforce.

We reserve the right to suspend or terminate access if these terms are violated.
 

3. Data Handling and Privacy

Factal does not transmit or store your organization’s Salesforce data outside your Salesforce environment.

  • Limited metadata (such as schema information and anonymized usage reports) may be processed for troubleshooting or improvement.

  • Users may optionally submit incorrect results for analysis. These submissions are anonymized before leaving Salesforce.

  • We do not sell, share, or use this data for training or advertising.

See our Privacy Policy for full details.
 

4. Accuracy and Limitations

Factal generates responses based on your Salesforce data model. While we aim for accuracy, we do not guarantee that all results are correct, complete, or suitable for your business decisions.
Use of Factal is at your discretion and risk.

We provide the Service on a best-effort basis and make no guarantees regarding uptime or continuous availability.
 

5. Pricing and Payments

  • Factal is offered with a 15-day free trial.

  • After the trial, continued use requires a paid subscription at $50 per user seat per month.

  • Subscriptions must be manually activated after the trial.

  • Payments are handled directly through LLMQL Inc.

  • Refunds: No refunds will be issued after 30 days of the first billing cycle.

We may modify pricing in the future with reasonable advance notice.
 

6. Intellectual Property

Factal and all associated materials are owned by LLMQL Inc. Users retain ownership of their Salesforce data and metadata.

By using Factal, you grant us a limited, non-exclusive right to use anonymized data solely to maintain and improve the Service.
 

7. Liability

To the maximum extent permitted by law:

  • Factal is provided “as-is.”

  • LLMQL Inc. shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or data loss arising from the use or inability to use the Service.
     

8. Public Comparisons

We encourage users to share their experiences, including comparisons with other systems, provided that such comparisons are truthful and non-deceptive.
 

9. Governing Law

These Terms are governed by applicable law without regard to conflict of law principles.
 

10. Contact

For questions, feedback, or reports of incorrect answers, contact:
📧 support@factal.io

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